What is Kotter's 8-Step Change Model? How does it help companies plan, implement, and sustain organizational change? This model is widely used during digital transformation, company reorganizations, and the introduction of new technologies.
Many organizations mistakenly perceive AI transformation as just implementing new tools: “buy Copilot,” “connect ChatGPT,” “automate the process.” But true transformation doesn’t happen through technology, but through people who embrace, use, and scale change. That’s why John Kotter’s 8-step model is especially relevant today.