Master the techniques of influence, communication and motivation to prevent the occurrence of conflict situations. Understand and effectively manage emotions resulting from conflict. Learn to use conflict situations to achieve the desired results in negotiations and management. Learn strategies for getting out of the conflict, avoiding its escalation.
How to write a letter, set a task, create a report or a presentation so that you are understood correctly.
You can confidently say "I understand you perfectly". On the course, we will learn how to establish rapport, practice interaction with various psychotypes, and learn how to quickly induce the "necessary" state. For whom training: secretaries, office managers, administrators, assistants, call center and help desk specialists, volunteers, etc. The format is an online course in an interactive format with interesting practical cases.
Tired of tense conversations and conflicts? Do you want to learn how to turn difficult situations into successful interactions?
There are many reasons why we currently have communication difficulties between team members, between them and the manager, and vice versa. Often they lead to conflicts - from interpersonal to intergroup. Some of these reasons are as old as the world. And part of it is due to the situation in which business and each of us live now.
Дізнайтеся, як ефективно переконувати колег, керівництво, клієнтів та навіть незнайомих людей. А також як формувати власні переконання та використовувати їх на свою користь." Онлайн-інтенсив, 6 вечірніх занять по 2 години.